GENERAL QUESTIONS
How secure is the Faces Pharmacy?
All transactions on Faces Pharmacy are secured by SSL, all your information is securely stored on our cloud server database.
All payments are carried out by encrypting your data.
All our sellers are getting verified individually after carefully reviewing their information.
Are my bank details saved in any way?
No, we don’t store any credit card or card details on the Faces Pharmacy servers. All data is stored on a third party gateway that Faces Pharmacy uses to power online payments.
What is your Privacy Policy?
Please refer to our Privacy Terms on the main site: Privacy Policy
For individual seller Privacy Terms please see sellers profile or website directly
Do you comply with GDPR regulations?
Yes, we are GDPR compliant. Please refer to our GDPR Practice on the main site: GDPR
I want to know more information about a product, what should I do?
Please contact the seller directly for additional information or drop us a message directly and we’ll do our best to help!
Can I order via phone?
Yes, if you need to complete an order over the phone, please call the Faces Pharmacy support team, 01785 558018
Is there a minimum quantity for an order?
Of course not you can order as much or as little as you need.
I’m having problems logging in, what should I do?
f you are experiencing direct issues with the website, please call the Faces Pharmacy team 01785 558018 or email them on support@facesconsent<.com and they will help you with your logins
What are the policies when submitting prescriptions?
For your prescription to be approved by the pharmacist you must have completed all the required questions and categories within the prescription. You must also be registered with the Faces Pharmacy. You must also have a prescriber that is also registered with the Faces Pharmacy.
Can an order for prescription items be declined?
Yes, if a prescription has not been created correctly or there are items listed or amounts listed and the pharmacist has concerns, the pharmacist has the right to decline a prescription.
Do I need a medical doctor to purchase products?
No, However you do need to be a qualified aesthetics practitioner to purchase products. You will be asked to verify your account on prescription items, which will need to be signed off by the pharmacist. You may need to have a prescribing partner to purchase prescription products, If you are looking for a prescriber, you can find one within the Faces prescribing directory.
How do I get discount codes?
Discount codes are announced on all of our social media accounts. Codes are released when sellers add them to their account.
Do you charge VAT?
Most sellers are subject to VAT at 20%. However depending on the seller depends if they are VAT registered or not. If not then you as the buyer will not get charged the VAT.
How can I contact Faces Pharmacy’ support?
ontact Faces Pharmacy team between Monday-Sunday 9am-9pm
Telephone:01785 558018
Email:[email protected]
WhatsApp: 07999875249
How do I place an order with the pharmacy?
Placing pharmaceutical orders is simple, once you have found a prescriber to work with, the prescriber will send in the prescription to the Faces Pharmacy. Once you have paid for the products through the pharmacy, your order will be dispensed the same day.
What are the policies when submitting prescriptions?
For your prescription to be approved by the pharmacist you must have completed all the required questions and categories within the prescription. You must also be registered with the Faces Pharmacy. You must also have a prescriber that is also registered with the Faces Pharmacy.
Where do I send prescriptions?
Prescriptions are automatically processed and sent directly to the pharmacist once the registered prescriber has completed the prescription.
Once the pharmacist has signed off the prescription you will be notified and have the ability to purchase the prescription items directly from your shopping basket.
What are the cancellation/refund/return policies on prescription items?
Please check the Faces Pharmacy refund policies for a full overview.
What are the minimum or maximum items allowed on a prescription?
Your prescriber will inform you on quantities of items that can be added to each prescription.
PHARMACY
How do I find a prescriber near my location?
You can easily find a prescriber in your local area by using our sister app Faces Consent, search here for prescribers
Sent my documents, but still having issues.
Please send over your documents to [email protected] and the team will help you upload or drop us a Whatsapp: 07999875249
My insurance is going to expire within the week, can I still submit it?
We suggest that you contact your insurance company and request a new document once your insurance has been renewed. But in the meantime, yes you can.
I can’t process my payment, what should I do?
Please try to process the payment on the site facespharmacy.com. If it is still not working, please call us at 01785 558018 and we’ll sort it for you.
How can I register as a prescriber?
From the home screen, click on the settings icon on your home screen, then click on Register with Pharmacy.
I’m a dentist, can I prescribe on Faces?
Yes, as long as you provided the necessary documents, and your PIN has been verified by the pharmacy.
Do we accept documents with monthly insurance?
Yes, as long as it's on the date for this month.
Paid wrong prescription fee for the wrong patient. Can this be changed?
First, let the prescriber know the problem. The prescriber has the option to do the prescription again and send it back into Faces pharmacy to be processed.
I want to change an item on my prescription, and I already processed the payment, what will I do?
Please contact your prescriber and explain what happened. The prescriber can re-do the prescription and send it back to the pharmacy - If the prescription has been done through Faces, ask the prescriber to amend it for £1.
Can I purchase POM and non-POM items together?
Yes, POM and non-POM items can be purchased together as one prescription, but the products purchased must be for the specified patient, not to order stock. The confirmation of a prescription request will be determined by your prescriber.
What are the requirements needed before I can register?
Training course certificates
Passport or driving license
Insurance Document
PIN/Registration Number
Buy now Pay later Questions
How does Payl8r work?
Buy Now Pay Later up to 14 days no interest. Now available. With Payl8r. You can now buy stock and pay later with this new Buy Now, Pay Later feature. Once you complete the registration and unlock finance, the Buy Now, Pay Later option will appear at the checkout within the pharmacy.
Once your application has been approved (only takes a few minutes) your order will be processed as usual and you will only need to pay back within 14 days. Giving you time to treat your client first.
Interest-Free feature, you won’t be charged any interest for using Buy Now, Pay Later. You can have up to three applications live at any one point. Please complete registration to use this feature.
I’m a new business, is it still available?
Yes buy now, pay later is open to new and established businesses, doesn't matter if you are a sole trader or a limited company. You can still be eligible.
I’m a sole trader, can I use Payl8r?
Yes, even if you are a sole trader you would be OK to register for buy now pay later to spread the costs of your purchases.
Is there any interest to pay?
No, Payl8r won't charge you any interest for using this service to purchase stock.
When do I need to pay it back?
Each loan is valid for up to 14 days, so once you have been accepted for the loan and your order has been successful, you have 14 days to pay it back.
What happens if I can’t pay back?
If you are struggling to make repayments or thinking you may miss a payment, please call Payl8r as soon as possible.
Doing this will help you discuss the situation with them and they will look at other solutions.
Payl8r can be contacted on: 0161 425 6363.
How quickly will I get an answer on acceptance?
Pretty much straightway, if the order is placed during working hours, it will be confirmed within 10 minutes.
Can I repay early?
Yes! You have up to 14 days of the initial loan to pay it back. You can pay the amount back anytime within that time period.
Once approved, when will the terms and conditions of my loan start?
The terms and conditions will start when the order in your basket has been completed.
How many loans can I have out at any one time?
You are able to have up to three outstanding loans at any one point. Once you have had three loans you will then have to fully pay one of them off before applying for the next one.
How much can I borrow?
You can currently borrow in one single order £2,000. You are able to have up to three applications at any one point.
Will I be charged for the service?
There is an application fee paid to Payl8r of £2.00. But you won't be charged any interest on the money borrowed.
Is it a soft or hard credit check?
It will be a soft credit check only and will not affect your credit score.
What's the acceptance rate?
As long as you meet the minimum credit criteria and, where required, the affordability checks will be accepted.
What happens if I need a refund?
If you need a refund, contact the pharmacy directly and they will process the refund for you. This payment will go back to Payl8r. Please make sure you have informed Payl8r that you have requested a refund.
Do I need a bank account?
Yes, when registering for buy now pay later, you will need a bank account to allow payments to be made back to Payl8r. This can be a business account or a personal one.
What if I haven’t been given a decision?
Decisions usually are made within minutes. If you believe there is an issue, please contact either Faces 01785 55 8018 or Payl8r 0161 425 6363 and you'll be supported through the process.
What if I get declined?
If you get declined for buy now pay later you can call Payl8r and find out the reason for this and they will help you through the process. 0161 425 6363
Do I need to pay a deposit?
No, you won't be required to pay a deposit.
Can I change the amount I borrow?
Once the order has gone through you won't be able to change the amount, unless it's refunded and the process begins again or you make another order if you want to increase your order.