Refunds Policy for Faces Pharmacy

1. Introduction

This Refunds Policy outlines the conditions under which refunds will be processed for products purchased from Faces Pharmacy. We strive to ensure customer satisfaction and aim to handle all refund requests fairly and promptly.

2. Eligibility for Refunds

Refunds are only applicable under the following conditions:

The product is damaged or defective upon receipt.

The product delivered is incorrect compared to the order placed.

The product has been recalled for safety or compliance reasons.

The product has not been opened, used, or tampered with.

3. Non-Refundable Items

The following items are not eligible for refunds:

Products that have been opened or used.

Products that are not in their original packaging.

Products purchased more than 14 days ago.

Products that are not in resalable condition.

Prescription medications, unless they are defective or incorrectly supplied.

4. Process for Requesting a Refund

To request a refund, please follow these steps:

Contact Customer Service: Reach out to our customer service team via email at support@facesconsent.com or call us at 01785 558018 within 14 days of receiving the product.

Provide Necessary Information: Include your order number, the reason for the refund request, and any supporting documentation (e.g., photos of the defective product).

Return the Product: If your refund request is approved, you will receive instructions on how to return the product. You are responsible for shipping costs unless the product is defective or incorrect.

5. Inspection and Approval

Upon receiving the returned product, our team will inspect it to verify the reason for the refund. If the product meets our eligibility criteria, we will process the refund. If the product does not meet our criteria, we will notify you via email.

6. Refund Method

Approved refunds will be processed using the original payment method within 7-10 business days of approval. You will receive a confirmation email once the refund has been processed.

7. Exceptions and Special Cases

Delayed Shipments: If a product shipment is significantly delayed, you may request a refund before the product is dispatched.

Product Recalls: In case of a product recall, instructions for refunds or replacements will be provided.

8. Contact Information

For any questions or concerns about our refunds policy, please contact us:

Email: support@facesconsent.com

Phone: 01785 558018

WhatsApp: 07999 875249

9. Policy Updates

Faces Pharmacy reserves the right to update this refunds policy at any time. Any changes will be posted on our website and will apply to all purchases made after the date of the update.

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